Opening from 14th of May – See Our we care protocol

FREQUENT ASKED QUESTIONS

While preparing to re-open for summer 2021, we are going the extra mile to provide you with an updated product offering for a truly care-free holiday experience keeping as a top priority your safety and comfort. Please find the answers to your frequently asked questions below.

TRAVEL & CHECK IN

Which of your hotels will open and when? 

MarBella Corfu & MarBella Nido Suite Hotel & Villas will re-open April the 23rd , 2021 while MarBella Elix will open for its first  summer season from April 30th 2021.

What happens if the MarBella Collection Hotel that I have booked in, doesn’t open for season 2021 due to the Corona Virus Pandemic?

You will be contacted by our Reservations team and alternative accommodation options in any of the MarBella Collection properties will be offered. The opportunity to re-book with us for summer 2022 maintaining the same booking conditions will be extended till October 2022.

If my flight is cancelled what should I do?  

Please do not hesitate to contact with our Reservations team where alternative options for re-booking later in the season will become available ensuring the highest levels of flexibility

What happens if I feel COVID19 symptoms during my stay?

Please contact immediately our Reception team or consult our MarBella Collection Wellness Ambassador. On-site access with ease to Rapid & PCR testing is offered at extra charge and our in-house Doctor on call will be examining you. In case of Rapid or PCR testing  you will need to stay in your room till the results are available

What happens if the COVID-19 Test is positive? 

Following strictly “We Care” Health& Safety Protocol and Greek Government guidelines, mild cases need to be transferred to a designated hotel property at the destination as pre-selected by the Greek State where the guest will remains till his recovery.

 

SERVICES

Will the service be the same as in previous years?

You will find changes and new ways of doing things throughout the resort, but ultimately you can still look forward to renowned hospitality, sun-soaked surroundings, and a holiday to remember.

If there are to be limited services and facilities at the resort, will there be discounts and reduced prices? 

There will be no extra discounts or reductions at the resort, any restrictions in place are for safety purposes. Please see details on our adjusted services and our Protocol here

Will the DINE OUT Experience take place?

The DINE OUT Experience will  be offered.

Will kids’ activities be available?

Worldwide Kids will be available for Kids outdoors activities and Babysitting on request.

Will the Adventure Club be available? 

The Adventure Club will be offered in MarBella Elix for season 2021.

Will swimming pools be open?

Pools will be regularly disinfected, and proper distancing measures will apply.

Will the SPA operate?

Spa Treatments will be on offer and reservations can be made with our MarBella App. Sauna and Hamman will not be available till further government regulations changes.

Can I use the Gym? 

Gym will be available with Health & Safety measures adapted according to the last government restrictions

Can I use the watersports?

Water Sports will be available.

Are there any restrictions in the operation of restaurants, or changes to the booking procedure?

Al fresco A la carte dining options will be available across the Resort. Restaurants will operate respecting social distancing rules and at extended hours. Snack service will be available at the pool & beach bars and an extended room service operation and offering will be available. Reservations are required with additional booking options offered through the MarBella Collection App.

Will be a Doctor on-duty at the resort? 

Our hotels have a in house doctor.

How can I get help with a specific question regarding my booking? Who should I contact?

Please contact our reservations team on the hotel you have booked: reservations.cfu@marbella.gr; reservations.elix@marbella.gr; reservations.nido@marbella.gr or info@marbella.gr for any general question.