SUMMER 2020 – WE CARE PROTOCOL

MARBELLA COLLECTION POLICIES:

OUR
POLICIES

Children policy

  • Infants 0-2 years old stay free of charge when sharing room with two paying adults but count as occupancy.
  • Children 3-11 years old stay free of charge when sharing room with two paying adults but count as occupancy.
  • Children from 12 years old and onward are charged as adults.

Pets Policy:

Pets are not allowed

Check-in Policy

Check-in time: 15:00
Check-out time: 11:00

Payment Policy

Standard Policy Flexible rate:
A deposit of 30% is requested by the time of the booking. The remaining of the total reservation cost will be charged upon arrival.

Book Now Pay Later rate:
Credit card details are required to guarantee the reservation. A deposit of 30% of the total reservation cost will be charged 7 days prior to arrival and full payment of your reservation will be made directly upon your arrival at the hotel.

Non Refundable rate:
Full prepayment upon booking is required. Non changeable and non refundable.

Standard Cancellation Policy

Cancellations received between 7 and 3 days prior to arrival are subject to a cancellation fee of 30% of the total agreed price of the reservation.
Cancellations received between 2 to 0 days prior to arrival are subject to a cancellation fee of 90% of the total agreed price of the reservation.
Early departure or no-show is subject to a fee of 90% of the price of the remaining overnights of the reservation.

Taxes not included:

Government Tax €4 per room, per night

DISCLAIMER: The MarBella Collection and relevant authorities are continuously monitoring the development of the COVID-19 outbreak with the wellbeing, health, and safety of our staff and guests as our top priority. We have fully implemented the protocols as developed by the Greek government and have put in place all preventative measures certified by TÜV Austria to reduce the spread of COVID-19. However, we cannot guarantee that our guests will not be exposed to the virus. We, therefore, request guests to take self-protective measures and adhere to our house-rules to minimize exposure to themselves and others. By visiting MarBella Collection hotels or partaking in its activities, guests acknowledge that potential limitations in the product offering may apply due to the contagious nature of COVID-19 and the risk of exposure or infection by COVID-19. The MarBella Collection does not, therefore, accept any liability arising from any claims (or discount requests) of any kind arising out of, or relating to COVID-19.