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MARBELLA COLLECTION POLICIES:

OUR
POLICIES

Children

Infants 0-2 years old stay free of charge when sharing room with two paying adults but count as occupancy.

Children 3-12 years old stay free of charge when sharing room with two paying adults but count as occupancy.

Children from 13 years old and onward are charged as adults.

Pets:

Pets are not allowed

Check-in

Check-in time: 15:00
Check-out time: 11:00

Standard Payment & Cancellation

A deposit of 30% of the total reservation cost will be charged on the day of booking and full payment of your reservation will be made directly upon your arrival at the hotel.

Cancellations received between 14 and 7 days prior to arrival are subject to a cancellation fee of 30% of the total agreed price of the reservation.

Cancellations received between 6 to 0 days prior to arrival are subject to a cancellation fee of 90% of the total agreed price of the reservation.

Early departure or no-show is subject to a fee of 90% of the price of the remaining overnights of the reservation.

*Please note that for all reservations staying for less than 5 nights, 50% of the total cost of the booking is non refundable in case of cancellation.

In case you cancel your reservation made only with the usage of a Credit  Voucher (without any additional amount paid), a new Credit Voucher will be offered where the same Terms & Conditions for the Credit Voucher apply

In case you have used both the Credit Voucher as well as monetary payment in order to cover the additional amount for your booking, you will receive a monetary refund for the additional amount paid (in the same form of payment that the payment took place), and then for the remaining amount, a new Credit Voucher of equal value will be issued.

Taxes not included:

Government Tax €4 per room, per night

DISCLAIMER: The MarBella Collection and relevant authorities are continuously monitoring the development of the COVID-19 outbreak with the wellbeing, health, and safety of our staff and guests as our top priority. We have fully implemented the protocols as developed by the Greek government and have put in place all preventative measures certified by TÜV Austria to reduce the spread of COVID-19. However, we cannot guarantee that our guests will not be exposed to the virus. We, therefore, request guests to take self-protective measures and adhere to our house-rules to minimize exposure to themselves and others. By visiting MarBella Collection hotels or partaking in its activities, guests acknowledge that potential limitations in the product offering may apply due to the contagious nature of COVID-19 and the risk of exposure or infection by COVID-19. The MarBella Collection does not, therefore, accept any liability arising from any claims (or discount requests) of any kind arising out of, or relating to COVID-19.