SUMMER 2020 – WE CARE PROTOCOL

SUMMER 2020 - REOPENING

WE
CARE

We look forward to welcoming you with an adjusted service for a truly carefree holiday experience – one that reflects the latest Greek government protocols and puts guest health and wellbeing at the forefront of everything we do. While you will find changes and new ways of doing things throughout the resort, ultimately you can still look forward to renowned hospitality, sun-soaked surroundings, and a holiday to remember.

“We Care”

For the last 50 years, MarBella Collection’s utmost priority has been the wellbeing of our guests, our staff and partners. With that in mind we have created the “We Care” Health and Safety Protocol rigorously designed together with our strategic partners, Priority Hellas and Diversey, implementing wide-ranging measures across all areas of our operations. Find our more here on Covid Shield Policy MarBella Collection “We Care” Health and Safety Protocol has been accredited by Global Leader TÜV Austria, with the Covid Shield ‘Principal Rating’, this recognition comes to re-confirm our operational readiness and adjustment to the latest Health & Safety Protocols.                 

Your Travel Plans

Join us in Corfu for a vacation with added peace of mind. Greece was quick to react to the global Covid-19 pandemic and ultimately is one of the least affected countries in Europe. As a result, our beautiful island remains one of the safest destinations for your summer getaway. Beginning July 1, 2020, the Greek government has determined how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season. All travellers are required to complete a Passenger Locator Form (PLF) at least 48 hours prior to entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of stay while in Greece. You can find it here!

Your Welcome

We look forward to welcoming you with a fast, seamless, and contactless registration and departure process at the hotel. With social distancing in place at reception you will find clear and helpful signage to ensure your safety and a smooth process. We encourage you to limit face-to-face interactions and enjoy a contactless stay by using our Mobile Application. To make things even easier, download our Mobile Application to quickly scan your passport, collect your keys and away you go. – Download and use the MarBella Collection App to access hotel information and enrich your experience. – Revised check-in and check-out times will allow adequate time for social distancing in the reception area (Check-in 15:00 and check-out 11:00). – Please update your contact details at registration to meet all COVID-19 related and GDPR requirements.  

Your Accommodation

– Rest assured your rooms and suites are as comfortable, stylish, and spacious as ever – but you will find a few changes in the way we are doing things in order to reduce contact with others wherever possible. – All printed hotel directories and menus have been replaced with our Mobile Application – For your reassurance and safety please find antibacterial wipes in your room for everyday use. – Health & Safety guidelines mean we must reduce housekeeping and towel provision – although they will offer them on request if needed. – A turndown service will be available on request. – All rooms between departures and arrivals to remain vacant for a minimum of 24 hours. – In-room tea and coffee facilities are available on request.

 

Your Food and Dining

We are extending our restaurant hours to make up for a reduced capacity and making even more use of our relaxing outdoor seating areas so you can enjoy al fresco dining at its finest. You will also find a few new changes to make your experience relaxing and safe. – Restaurants with al fresco seating arrangements will be offering an enhanced a la carte experience. – Contactless reservations can be made using our app – or at reception. – Revised Menus focusing on local suisine with more healthy options – Extended restaurant timings: Breakfast 07:00-11:00/Lunch 12:00-16:00/Dinner 18:30-22:30. – Enjoy a great selection of snacks and drinks at the pool between 12:00-16:00. – Extended room service is now available from 07:00-23:00. – Digital menus are available through our Mobile Application in your room for a contactless order. Room Service meals are included in your Halfboard and Ultra All-inclusive program. – Snacks are offered at the Pool & Beach bars from 12:00 – 16:00. – Our Dine Out programme will not be available this season.

 

Your Ultra All Inclusive Experience** 

Ultra-All-Inclusive has been adjusted to offer you still a relaxed and hassle-free holiday. You will enjoy a complete holiday experience from accommodation, dining and drinks to daily activities and evening entertainment for all the family.

Here’s just some of what you can look forward to without any extra charge with Ultra-All-Inclusive: – dine around; – exceptional choice of beverages including cocktails in all hotel bars; – unlimited use of ice-cream bar hot and cold snacks and drinks all day long; – sunset tour once week; -50€ credit on spa treatments or certain products per room, per stay daily; – use of kayaks or pedalos; – use of tennis courts; – a daily programme of entertainment for children from 4-12 years; – a nightly programme of live music and cinema

**min stay 5 nights

 

Your Entertainment

We are making it easy to have fun with family and friends every evening – even with social distancing. Furniture has been re-arranged in all public areas, bars and restaurants to accommodate social distancing. – Live music. – Outdoor cinema every week. – Your day at the Beach – Grab your picnic basket and enjoy a day out at Halikounas, ranked among the Top Safest beaches in the World located only 14km from MarBella Corfu. Proper beach equipment and a picnic basket full of culinary delights offered courtesy of MarBella Corfu – just let us know 24h in advance.

 

Your Kids

We are known for making sure the younger members of your family have fun and there is so much fun waiting for them. Meli Kids Club run by Worldwide kids with outdoor activities for children of all ages. Babysitting service on request – our professionals will take all precautionary measures, using protective equipment and regular sanitation. Any evening babysitting is only permitted outside of the room in a public area of the hotel after 18:30 and Babysitter is not permitted to enter the guest room. Service is chargeable at 15euro per hour and should be cashed in hand to the babysitter. Starting Monday 20th July, the Kids Club & Creche will be running as follows: – Meli Kids Club – for children aged 4yrs  to 12yrs 10:00 – 13:00 – AM session 13:00 – 15:00 – Closed 15:00- 18:00 – PM session – The kids Club will operate in the outdoor area by the main Kids Club entrance. – Meli Creche – for children aged 4months  to 3yrs 10:00 – 13:00 – AM session (with charge 35euro) 13:00 – 15:00 – Closed 15:00 – 18:00 – PM session (with charge 35euro) The creche will operate in the outdoor area by the main Kids Club entrance. – Meli Creche & Kids Club All sessions must be pre-booked via the Marbella app or WK website. All sessions are drop off – parents are not permitted to stay. Strict ratio is in place to ensure the safety of all children in our care. – Splash Pool Kid’s pools and splash park open daily from 10:00 – 18:00 starting from 17th of July

 

Your Activities

Have fun and relax in, on and out of the water – with a few changes here and there. – Beaches and pools will operate respecting social distancing in & out of the water to ensure adequate space for revised layouts. – Pool open from 10:00-18:00 with lifeguard on duty. – Sunbeds will be cleaned after each use. – Non-motorized water sports available. – Stay fit & energetic with daily organized outdoor activities. – A wide range of rejuvenating spa treatments are available by appointment only- please reserve at reception. – Tennis / Football / Trekking / Stand Up Safari will be available with health protocols applied – reservations required. – Wet areas including the Sauna and Hammam will not be operating for safety reasons.  

Disclaimer: The MarBella Collection and relevant authorities are continuously monitoring the development of the COVID-19 outbreak with the wellbeing, health and safety of our staff and guests as our top priority. We have fully implemented the protocols as developed by the Greek government and have put in place all preventative measures to reduce the spread of COVID-19. However, we cannot guarantee that our guests will not be exposed to the virus. We therefore request guests to take self-protective measures and adhere to our house-rules to minimize exposure to themselves and others. By visiting MarBella Collection hotels or partaking in its activities, guests acknowledge that potential limitations in the product offering may apply due to the contagious nature of COVID-19 and the risk of exposure or infection by COVID-19. The MarBella Collection does not therefore accept any liability arising from any claims (or discount requests) of any kind arising out of,or relating to COVID-19.