Welcome to our Frequently Asked Questions (FAQs) section! Here, we've compiled answers to the most common inquiries to ensure your stay with us is as smooth and enjoyable as possible. Whether you're curious about our amenities, booking procedures, or special services, this resource is designed to provide quick and comprehensive responses. Explore below to find all the information you need to make the most of your experience at our hotels.
Frequently Asked Questions
What does the Premium All Inclusive package include?
Our Premium All Inclusive offering covers everything you might need during your stay from accommodation, dining and drinks to daily activities and evening entertainment.
Is Avali an adult-only hotel? Are kids allowed at Avali?
With lush gardens and a lively social scene, Avali is the perfect all-inclusive escape for couples, friends, solo travelers and free-spirited young families with children over 6 yrs old.
Are external guests allowed to use the beach facilities at Avali?
The Beach facilities at Avali including sunbeds and umbrellas are available only to hotel guests as well as guests from other Mar-Bella Collection hotels upon reservation and subject to availability.
Can Avali guests visit the other Mar-Bella Collection hotels?
Avali guests are more than welcome to visit the premises of MarBella and Nido as part of their Dine Around programme.
Do you have parking?
Parking is available free of charge, but only for Avali hotel residents.
Are your pools heated?
The main pool and private pools at Avali benefit from improved temperature at a maximum of 24 degrees Celsius.
Do you have kids' entertainment or a kids club at Avali?
Avali doesn’t offer any children activities or kids club. We invite Avali’s little guests to use the Kids club & Water park at our sister property MarBella next door. It is necessary to pre-book the Kids Club at MarBella (subject to availability) through the hotel reception.
Are Restaurant reservations required in advance?
Restaurant reservations are required for Stià Grill restaurant and at all MarBella and Nido a la carte restaurants whether part of the Premium All Inclusive offering or the Dine Around programme.
What activities are available at the resort?
Guests can enjoy wine tasting, yoga, spa treatments, and a variety of day and evening activities. Download the Mar-Bella Collection Greece mobile app to stay up to date.
Can I pre-book late check-in or late checkout?
Late check-in and check–out are subject to availability unless an additional night is booked.
Can I visit for the day? Do you accept outside visitors?
Non-residents can spend the day at any of our hotels subject to availability and at extra costs as follows:
Day pass at Avali : 150 euros per person per day including consumptions
Day pass at MarBella: 150 euros per person per day including consumptions
Day pass at Nido: 50 euros per person per day. Consumptions at extra charge
Do you accept pets?
Pets are not allowed at Avali’s facilities. However, our sister hotel Nido offers pet-friendly suites and welcomes your pets with bed and bowls, and for that extra treat, a special menu for them (on request and at extra charge).
Are Avali rooms equipped with Queen or King Size Beds?
Most of our rooms are equipped with King Size Beds, however some of the rooms have Queen size beds.
Do your rooms have open-plan bathrooms?
Our rooms at Avali does not have open-plan bathrooms.
I am celebrating my anniversary/birthday/honeymoon. Is there anything special you can provide during my stay?
We offer a special treat consisting of a cake and a bottle of sparkling wine for special occasions. Contact with our Guest Relations Team to find out more.
I have an allergy. What options do I have?
Our culinary team caters to various dietary needs, but we cannot guarantee the absolute absence of nuts or peanuts in our meals, as our kitchens are not completely nut-free environments. Please inform us in advance so we can accommodate your needs as best as possible.
