FRONT OFFICE MANAGER

The MarBella Corfu Hotel is currently seeking for a passionate and dedicated Front Office Manager to join our team for the season 2021-2022.

Duties & Responsibilities:

• Supervise the operations & SOPs of reception, guest relations, porters & doorman team
• Report to the Front Office Manager
• Support all the shifts
• Deal with customers and handle complaints
• Meet guests’ requests
• Train the front office team
• Upsell
• Monitor staffing levels to meet & cover business demands
• Schedule shifts
• Monitor stock and office supplies
• Respond to guests’ emails
• Ensure company’s policies and security requirements are met

Qualifications

• Professional experience in an equivalent 5* hotel
• Experience in leading teams
• Excellent knowledge in computer programs such as MS Office, POS Systems
• Excellent command of English (any additional languages will be considered an asset)
• Graduate of Hospitality and Tourism School

Skills

• Excellent training skills
• High ability to motivate and lead the team
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Problem Solver
• Good Communicator
• Responsible

Benefits:

• Competitive remuneration package
• Dynamic & highly professional environment
• Career development opportunities
• Single room accommodation & meal plan provided